FAQs - DIN WEB Store

Payment

How do I buy PDF standards?

Can I purchase documents as a guest?

What payment methods we accept?

How do I protect my personal and payment information?

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Privacy Policy: Our privacy policy outlines how we collect, use, and protect your personal information. We are committed to transparency in our data handling practices.
Customer Support: If you suspect any unauthorized activity or have security concerns, please contact our customer support team immediately. We are here to assist you in maintaining your account security.

Is it possible to cancel an order or request a refund after purchase?

Files & Download

When can I download my purchased documents?

Where can I download my purchased documents if I have purchased as a guest?

How can I open and read PDF standards?

What should I do if I can’t open the file received?

Are there any system requirements to ensure I can smoothly download and read PDF standards?

Can I access the purchased PDF standards on multiple devices?

Typically, you can access purchased PDF standards on multiple devices. Once you’ve purchased and downloaded the PDF standard file, you can copy it to other devices for reading, provided those devices support PDF file reading. Please note that some PDF standards may be subject to copyright protection or have licensing restrictions, so it’s important to use them in accordance with relevant regulations.

Any other questions?

Our world-class Customer Care team is available to assist you.

How can I get an invoice?

How can I find a specific standard I need?

Do you offer any discounts or promotions?

I can’t find the standards I’m looking for on DIN Online Store, what should I do?